Hotel’s Services and Facilities

This directory details our guest services. We hope you have a fantastic stay and please do not hesitate to talk with one of our team by dialing the number “0” or add Line@ “Guest Service” should you require any assistance.

 

Meals

Hotel quarantine package shall provide you complimentary 3 meals every day. You can select menu and inform our staff 1 day in advance, meals will be delivered directly to in front of your room. The following is delivery time each day.

Breakfast      07:00hrs – 10:00hrs
Lunch              11:00hrs – 13:00hrs
Dinner            18:00hrs – 20:00hrs

 

Wi-Fi

Complimentary wi-fi is available throughout the hotel. It can be accessed by connecting your device to the network named “Solaria” You will be directed to log-in page to input your username and password.

Wi-Fi name:      Solaria 
Username:         your room number
Password:          first 3 letters of your registered Last Name

 

ATM Service  ATM

There is an ATM machine located in the hotel on Lobby Floor (L Floor).

 

Check-in Time

Check-in time is after 15:00hrs. Early check-in is at the discretion of the hotel and it based on the availability of your room. Call reservations to make your request or ask the front desk when you arrive.

 

Check-out Time

If the hotel is fully booked it is unlikely that the hotel will offer you the late check-out option. Please request the hotel reception to keep your luggage until your departure (after having checked out before 12:00noon) If you really need the room. 

 

Breaking and missing items

The hotel will not be responsible for any damages, breakages or missing items in your room and will be charged accordingly. 

 

Concierge

Our front desk staff will be delighted to provide you with information about Bangkok area including restaurants, sports, entertainment, and local attractions.

 

Accessible rooms(disability rooms)

The hotel can offer rooms specially equipped to accommodate handicapped guest, as well as wheelchairs. Should you need assistance in this regard, please contact us at the front desk.

 

First Aid

Should you require any assistance, please dial number “0” or add Line@ “Guest Service”.

 

Housekeeping

Our housekeeping staff are scheduled to service guest room between 09:00hrs – 16:00hrs once every two days.

If you require service at a specific time during your stay or additional blankets, feather pillows, lost and found, cots and stationeries, please dial “0” or add Line@ “Guest Service”.

 

Laundry

Hotel quarantine package is inclusive complimentary 3 pieces of laundry per day. The pick-up time is 9.00hrs – 11.00hrs daily.

 

Pool and Gym

During this COVID-19 self-quarantine, the swimming pool and Gym is temporary closed until further notice. Yoga mat is available for borrow, please dial “0” or add Line@ “Guest Service”. 

 

Relaxing Zone

Located on hotel rooftop, the open-air area that you can enjoy fresh air and Bangkok remarkable view. However, in alignment with the Social Distancing rule, please dial “0” or add Line@ “Guest Service” for check the availability in advance.

 

Wake-up call

To request for your wake-up call, kindly dial “0” or add Line@ “Guest Service” to contact our Front Desk.

 

TV Channel Guide

Please find the channel guide next to the television in your room.

 

Guest Service

For more information or any further assistance that you require during your stay, please dial “0” or add us on the Line Application from QR Code below.

    GUIDELINES FOR SELF- QUARANTINE

    Maintain at least one-meter distance from others.

    1. Minimize visitors to the hotel, you should avoid interaction with any visitors.
    2. Frequent hand washing with soap and water for at least 20 seconds at a time and maintain alcohol-based hand hygiene in instances where hand washing facilities are inadequate.
    3. Avoid touching eyes, nose, and mouth with unwashed hand.
    4. The hotel quarantined guest is expected to monitor body temperature using a thermometer twice a day. (see the daily activities schedule). If you develop fever, cough, difficulty in breathing, sore throat, body aches and pain, including flu like symptoms, immediately inform your area service staff.
    5. Always using facemasks while go out of the room and while housekeeping is making up room or having interact with others.
    6. Disposable facemasks should be properly discarded without reuse, preferably in a trash bin provided.
    7. Only guest who received a negative test result from COVID-19 1st will be allowed to enjoy hotel relaxing area and bar. If you would like to go out from the hotel room, please always inform your area service staff in advance to check the availability, in alignment with the Social Distancing rule. Hotel shall provide 3 meals for you, please avoid ordering food delivery service. For hotel menu must be ordered at least 1 days in advance. Please contact your area service staff for the preferred menu. (See the daily activities schedule)
    8. Hotel Package is inclusive of complimentary 3 pieces regular laundry service per day. Please place your laundry in the hotel laundry bag and fill up the laundry list. Place the laundry in front of your room every morning. Our staff will collect your laundry daily per schedule.
    9. Some daily activities will be scheduled such as meals delivery time, laundry pick-up, garbage pick-up, room make-up and COVID-19 PCR Test, please find daily schedule for your preparation and reference.